Balanced Act also can design and deliver
training programs that are completely customized to suit
your company or your industry’s specific needs. Or, you can
chose from an array of core training programs that can be
customized to fit your in-house training needs. Many core
programs can also be presented as training events that are
“open-to-the-public.”
The following are examples of currently available Core
Training Programs:
BUSINESS DEVELOPMENT
Time and Priority Management
Participants learn how to:
- Establish an effective approach for
understanding and improving their time and priority
management habits in the following areas:
- Attitudes
- Setting goals and establishing priorities
- Planning and scheduling
- Managing interruptions
- Organizing paperwork
- Reducing procrastination
- Determine ways their team can work
together more effectively by using time and priority
management tools.
Improving the Balance Within Your
Business and Your Life
Participants learn how to:
- Set aside time for planning: (work
“on” their business as well as “in” their business.)
- Establish a diversified “board of
advisors” of a MasterMind Group
- Appropriately delegate activities to
employees to free up time for more important activities.
- Assess the impact of day-to-day
decisions on overall results.
- Set and manage priorities to assure a
well-rounded life.
[top]
BUSINESS COMMUNICATION
Communicating for Results - In Person,
By Telephone, Voice Mail, and Email
Participants learn how to:
- Select the method that best suits the
message (letter, meeting, telephone call, email, fax,
handwritten note.)
- Quickly compose clear and concise
business letters and emails.
- Demonstrate basic communication.
- Engage in telephone conversations
that lead to results.
- Leave voice mail messages that entice
the receiver to return your call.
- Engage in results-oriented business
meetings.
Dynamic Presentation Skills
Participants learn how to:
- Plan the presentation - the major key
to success
- Determine the real goals and
purpose for the presentation
- Effectively organize the content to
align with the purpose
- Select the right visual, collateral
materials, and audio/visual equipment
- Deliver the presentation using
professional “platform” skills
- Avoid visual and auditory
distractions
- Field questions and answers from the
audience
- Deliver an effective close
- Review and critique each presentation
for continued improvement
Effective Communication During Conflict
Participants learn how to:
- Communicate well during conflict is
an important business skill and understand why this
skill is so valuable.
- Understand negotiating fundamentals.
- Learn how to win a dispute without
destroying the business relationship through use of
collaboration.
- Decide when it’s prudent to get a
mediator or attorney involved.
[top]
CUSTOMER SERVICE
Delivering Exceptional Service
Participants learn how to:
- Recognize the essentials “how to’s”
of good service.
- Support a service culture throughout
their organization.
- Avoid the “deadly sins” of poor
customer service.
- Solve problems in a way that
strengthens, rather than destroys, relationships.
Dealing with Difficult People
Participants learn how to:
- Communicate with professional and
emotional maturity and why this is a valuable personal
skill.
- Understand the basics for any
productive workplace communication.
- Identify and successfully handle an
array of difficult workplace personalities.
- Understand the basics of negotiation
and collaboration.
- Minimize stress during difficult
situations.
[top]
SALES
Essential Selling Skills-Part 1 (An
entry-level course for individuals new to sales or a
refresher for individuals with previous sales experience.)
Participants learn how to:
- Focus on the essential principles
that drive successful selling.
- Use fundamental, proven selling
skills.
- Find the right balance between
listening and talking.
- Match their product or service to
their customers’ specific needs.
- Develop concise, easy-to-understand
descriptions for their company’s products/service.
- Recognize and handle routine
objections.
Essential Selling Skills-Part 2 (An
advanced course for individuals with prior sales experience)
Participants learn how to:
- Uncover hidden needs by asking better
questions.
- Create appropriate urgency for the
buyer to make a decision.
- Create and deliver result-oriented
presentations.
- Close even the most difficult sales.
[top]
MANAGEMENT & STAFF
DEVELOPMENT
Developing A High Quality, High
Performance Staff
Participants learn how to:
- Minimize the high cost of employee
turnover.
- Develop a simple, effective training
plan.
- Communicate and monitor performance
expectations.
- Deliver an effective performance
review.
- Develop a strong, cooperative team.
- Lead your business through changing
times.
- Anchor ethics, values, and integrity
as essential business practices.
[top] |
